DEAR TRAVEL TROUBLESHOOTER: I recently had a scooter accident. I had a British Airways flight booked through Expedia. I asked Expedia to rebook my flight and received an email saying the trip had been cancelled and that I had a British Airways ticket credit of $1,987 that needed to be redeemed inside one yr of my original booking.
I called Expedia last month to make use of the credit they usually said I didn't have any with them and to call the airline. British Airways said I didn't show up for the primary flight in order that they ended up canceling your entire trip.
I contacted Expedia again they usually said I would like to contact British Airways for the refund. But British Airways won't give me my a refund. Can you help me get Expedia to honor the ticket credit?
ANSWER: I'm sorry concerning the accident together with your scooter and hope you’re on the road to recovery. Expedia must have granted your request for a credit on your ticket no matter whether British Airways considered you a no-show or not.
What is a no-show? It is while you don’t show up on your flight. An airline will cancel all segments of your flight in the event you miss a segment. So in the event you miss a flight from Miami to London with a connecting flight, British Airways will even cancel the connecting flight.
It gets worse. If you don't show up, the airline will keep your money and you’ll get nothing. You must notify the airline of your cancellation before the primary leg of your flight departs.
However, Expedia must have done this while you contacted them after your scooter accident. As your travel agent, Expedia is the agent for British Airways and due to this fact acts on behalf of the airline.
It was great to receive a written promise of a credit on your ticket. You had received an email from Expedia promising you a $1,987 credit valid for one yr out of your original booking. It doesn't matter if British Airways considered you a no-show. As your agent, Expedia is answerable for this credit.
You must have trusted Expedia to do the appropriate thing. I list the names, phone numbers, and email addresses of Expedia executives on my consumer advocacy website. Elliott.org. A fast, polite email to one in all them may need solved the issue.
When my legal team and I reviewed your documents, we got here to the conclusion that Expedia had more than likely made a mistake once they promised you a credit on your ticket. You were flying on a highly restricted ticket and were more than likely only entitled to a refund of your taxes. But we desired to know Expedia's side of the story, so we contacted the web agency.
Expedia apologized to you. Instead of just refunding you the taxes in your ticket, they refunded you your entire $1,987. “I have taken note of this case and will provide feedback to the relevant team to avoid such cases on future reservations,” the representative added.
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