Dear travel treatment: I write on behalf of myself and my travel companion about our youngest very unsatisfactory experiences with Lufthansa's flight cancellation and rescheduling guidelines. Lufthansa canceled, canceled, canceled and delayed our flights on each ends of our vacation.
Our outgoing flight from New York to Delhi was delayed and we missed our connecting flight to India. Lufthansa finally rebooked us on one other airline, but offered us only a meal voucher of $ 15, which was not even sufficient to purchase a meal in New York. We had a delay of virtually 24 hours.
At our return flight, Lufthansa modified planes and had no place for us. Instead, they re -booked us on a flight through Frankfurt, Germany, and we experienced a delay of 6 hours.
According to the Lufthansa website, we’re entitled to compensation if we arrive at our final goal with a delay of greater than 3 hours. It also guarantees compensation if we’ve got refused boarding that we were on our return flight. At the minimum, Lufthansa should reimburse the 322 dollar seat fees of 322 US dollars.
We could have flyed less expensive on one other airline, but could have chosen Lufthansa due to his call. Can you help?
ANSWER: Perhaps you must have taken one other airline with you because Lufthansa progressively doesn’t do justice to Delhi on her flights.
Part of the issue is that it just isn’t immediately clear which protection of the airline applies to your flight. It is true that Lufthansa says that it’s going to compensate for the refusal of boarding and delays, but these are rules of the European Union, which only apply to tickets during which the origin or goal is throughout the EU.
The US consumer protection laws apply on their flight from New York to Delhi. These say if the airline can bring you to your final goal and also you accept the newly booked flight, it doesn’t owe anything to you.
However, their seats … Well, that's a distinct story. You paid a reserved seat in your flight and didn’t understand it. You are right; Lufthansa owes them to the minimum.
Your case falls right into a gray area with regards to customer support. Obviously, her two flights didn't go as that they had hoped for or how Lufthansa intended. In this case, it’s best to barter a goodwill gesture in real time.
Ask for a hotel voucher, an extra meal voucher, frequent aviation points or anything that a representative can offer at the moment. After the tip of your flights, it’s difficult to get something – if not not possible.
You may contact considered one of the Lufthansa executives whose names I publish on my website for consumer interest representation. Elliott.org. A brief, polite egg email to considered one of them could have received the compensation that you simply earn.
I contacted Lufthansa in her name. Without a comment, the airline made it 61 US dollars – a disappointing conclusion to your case.
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