NEW YORK (AP) — American Airlines is testing recent technology in the course of the boarding process that goals to scale back the variety of passengers attempting to jump the road.
The technology, being tested at Albuquerque International Sunport Airport, Tucson International Airport and Ronald Reagan Washington National Airport, alerts gate agents with an audible signal when a passenger has presented a ticket ahead of their assigned group.
“The new technology is designed to ensure customers can easily take advantage of priority boarding benefits and helps improve the boarding experience by giving our team greater insight into boarding progress,” American Airlines said in an announcement emailed statement to The Associated Press.
American Airlines said a gate agent tells the shopper he cannot accept the pass and asks him to get back in line when his boarding party known as. In some cases where a customer may not have the ability to board, reminiscent of when traveling with the next status companion, the agent has the choice to override the warning and accept the pass, i.e it within the statement from American Airlines.
The airline said it was satisfied with the outcomes to date.
Airlines have reported increasing problems with passengers attempting to board ahead of their assigned group – sometimes known as “gate lice” – because of competition for overhead bin space. As checked baggage fees increase, passengers bring more carry-on baggage, and the last passengers are sometimes forced handy over their bags for inspection.
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