Dear travel treatment: I recently booked a vacation rental through VRBO. I arrived near midnight and it smelled strange. I discovered broken tiles and mold. I immediately contacted the host who assured me that he would repair the form. He said he couldn't get the form out of the wallpaper because he needed to remove it, but he could spray it with bleach.
My husband woke up in the midst of the night with respiratory difficulties. I gave him Benadryl and an inhalator. I put my children near the home with a window that was cracked. We went the subsequent morning before breakfast.
I contacted VRBO and shared pictures of the property. VRBO said it was unsure to remain there and paid for a hotel. They said they’d work to reimburse our money, but they weren’t back involved with us. We called 4 times and still don't have the promised reimbursement.
ANSWER: I only checked out the images of the apartment and I agree – they shouldn't have even spent the night there. Gross!
Seriously, VRBO shouldn't have such places on its platform. But some slumlords – I mean, homeowners – are to generate income quickly, and plainly the one option to remove a property like that is to complain about what you probably did.
After showing VRBO the images, it agreed and paid a hotel room. VRBO has a “book with a guarantee of trust” that claims that it takes care of them when their rent is unsure. And mold is certainly unsure.
When it has read between the lines, it looks just like the host has not seen an issue with the rent. But the images were pretty convincing and their medical problems were also nothing to sneeze.
I even have seen many cases like this wherein it looks like VRBO is attempting to make an owner to offer a refund. VRBO would tell them that it is barely a platform, a mediator between you and the owner, but it surely actually has loads more electricity. It would have forced the matter or only refunded it themselves after which pursued the owner. Instead, it selected a middle ground, covered her hotel after which asked her to attend while he had negotiated with the owner.
As I see it, there’s nothing to barter. Your rent definitely had a mold problem, and the owner may not have been in a position to eliminate it in a number of hours. It would have needed a mold specialist to alleviate the sort of problem.
VRBO couldn't have it in each directions. It had to pick out a page and the appropriate side belonged to you. A brief, polite egg mail to one in every of the executives of VRBO -I list your names, numbers and e -mail addresses on my site for consumer interest representation. Elliott.org – must have done the trick.
Unfortunately there isn’t any magical rule that you would be able to call as much as get an organization like VRBO to do the appropriate thing. VRBO agreed in an unregistered phone call that they may help, but I don’t see any written evidence that it promised them a refund. Instead, VRBO told them that they’d not receive a refund, which is a disappointing answer after they went through every little thing for a number of months.
I contacted VRBO in her name to search out out if this was his final answer. The company took one other have a look at her case and decided that this was not the case. It reimbursed them the total 2,200 US dollars they spent on their rent.
image credit : www.mercurynews.com